play_arrow

keyboard_arrow_right

skip_previous play_arrow skip_next
00:00 00:00
playlist_play chevron_left
chevron_left
  • cover play_arrow

    KL1 Radio Local Radio for West Norfolk

  • cover play_arrow

    EPISODE 35 OF THE FARMING SOCIAL HUB PODCAST

Local News

Customers double-charged at King’s Lynn Tesco stores

todayFebruary 17, 2021 13

Background
share close

Shoppers in West Norfolk will be refunded if they have been double charged by one of Britain’s biggest supermarket chains, officials have insisted.

Tesco has today apologised and sought to reassure customers after Lynn was named as one of the areas where the problem has been identified.

An investigation by the consumer website MoneySavingExpert.com has found that thousands of Tesco customers may have had card payments taken twice, or even three times, for a single transaction.

The queue outside Tesco on the Hardwick Industrial Estate, shortly before the store opened on Friday morning at 6 am.. (44469133)
The queue outside Tesco on the Hardwick Industrial Estate, shortly before the store opened on Friday morning at 6 am.. (44469133)

Lynn was named as one of the areas affected by the problem, which is thought to date back to early February, along with branches in Suffolk, Hertfordshire, Bedfordshire and South Wales.

The company has not said which stores have been affected by the problem.


But a spokesman said: “Due to a technical error, some customer card payments have been authorised more than once.

“We’re sorry for any inconvenience this may have caused, and we want to reassure affected customers that they will only pay for their purchases once and any duplicate transactions will be reversed.”

It is believed the problem is UK-wide and may have affected shoppers using any of its different types of store, including Express, Extra, Metro, fuel stations and superstores.

Online orders have not been affected.

Shoppers who had been overcharged have taken to social media to complain.

If you’ve also been charged extra for bank fees, the supermarket is considering refund requests on a case-by-case basis.

If you’re shopping in-store at Tesco, or have done recently, customers should keep a close eye on their bank or card statement to see if they’ve been double-charged.



This news brought to you by the Lynn News, local and trusted, download the Lynn News app

Written by: admin

Rate it

Previous post

Local News

Coronavirus: Six new deaths at King’s Lynn hospital, as infections fall to two-month low

Six new coronavirus-related deaths have been recorded at Lynn’s Queen Elizabeth Hospital in the latest figures on the pandemic.Data released by NHS England a short time ago shows the total number of patients to have died with the virus at the Gayton Road site now stands at 439.But there is more encouraging news as infection rates in West Norfolk appear to have dropped to their lowest level in two months.King's […]

todayFebruary 17, 2021 11


0%